Illinois Residency Requirement: This position requires Illinois residency within 180 calendar days of the start date.
 

Information Technology Services is currently accepting applications to fill the position of Information Technology Technical Associate (ITTA). Under minimal supervision, this position will perform business process analysis of clients, find solutions to meet client needs, lead clients in the selection of systems and supervise teams for the implementation, configuration, maintenance, and troubleshooting of campuswide systems. The successful candidate will work with IT help desk, clients, vendors, and other IT personnel to troubleshoot incidents.  Responsibilities will include document issues and resolutions in ticketing system as well as troubleshoot hardware associated with systems. This position will create and maintain advanced workflows, system integrations, and scripts and create custom systems and processes for SIUE. Furthermore, the qualified applicant will coordinate with students on senior projects, design, create, and maintain SQL databases and work with vendors to install and maintain systems. This position will coordinate planned outages with clients, coordinate system security and software updates. Additionally, the candidate will delegate documentation of existing workflows, system configuration and changes as well as ensure service tickets are processed in a timely manner and process Security and Access Requests. This position may assign tasks to ITTA-ASA I,II,III, act as backup to manager for supervisory duties and mentor coworkers. 

 

To Apply for this Vacancy:
This position is a Civil Service vacancy. It closes to applicants at 11:59 p.m. CST on the posting end date.  When applying through the HireTouch system, please be sure to complete updated 2023 forms that are attached to the job located under your Applicant Profile box (refresh browser if needed).

Applicants must submit an updated and complete Civil Service Application, which must include complete employment history.  The application is the last form in the document package.  Your application should reflect a thorough list of relevant skills and experience related to the minimum qualifications listed for this position.  Please be detailed in current and past job duties, as this is what is used in the credential assessments.  While a resume may be submitted with the application, data for each employer must be listed on this application form. ("See Resume" may only be used as a substitute in the section entitled "Specific Duties Performed".)  If the Civil Service application is incomplete you will not be considered for the position as our office will be unable to evaluate your submission to determine if you possess the required minimum qualifications. 

If qualifying by education or to qualify for a required educational prerequisite, you must submit your transcripts, including those for SIUE, at the time of application. Applicants qualifying for veteran’s preference must submit a copy of form DD214 at the time of application. For additional information, please visit: Eligibility Criteria and Point Allocation and Proof of Eligibility.   Please submit any other licenses or certifications related to the position at the time of application.

Applicants will be subject to a background check and drug screening prior to an offer of employment. For more information, please visit the Office of Human Resources website at www.siue.edu/human-resources or call Civil Service Testing at 618-650-2190.

Southern Illinois University Edwardsville nurtures an open, respectful, and welcoming climate that facilitates learning and work. SIUE is committed to education that explores the historic significance of diversity in order to understand the present and to better enable our community to engage the future. Integral to this commitment, Southern Illinois University Edwardsville strives for a student body and a workforce that is both diverse and inclusive. We strongly encourage candidates from historically underrepresented groups, including women, members of racially minoritized groups, and individuals with disabilities, to apply.  For more on our Statement of Diversity, visit SIUE Mission, Goals and Plans 

Any combination totaling 6 years from the following categories:

a) Progressively more responsible work experience in IT-related profession

b) College course work in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
* 60 semester hours or associate degree equals one year * 90-120 semester hours or bachelor’s degree equals two years

AND

The following department specified requirements:

a) Additional 6 years of progressive experience managing computers or software packages in a complex IT environment.

b) 4 years of experience (concurrent with other experience) with programming / scripting languages (examples include SQL, Java-script, HTML/CSS, jQuery, Python, Perl, Power-Shell, C#, etc.).

c) 2 years of experience (concurrent with other experience) supervising personnel.

d) Working knowledge of computer operating systems (UNIX/Linux, Windows, and/or MacOS) and peripherals in a networked environment.

e) Experience with the implementation, support, and integration of software/systems.

f) Ability to handle and resolve ticket-based requests and incidents without direction, while continuing progress on independent projects.

g) Ability to communicate technical issues to a non-technical audience.

h) Ability to act as lead administrator on systems and assign tasks.

i) Ability to mentor others as needed in the series