SIUE is seeking skilled and dynamic candidates to fill multiple vacancies in the new Student Success Coach role with the Office of Educational Outreach (OEO) and the Office of Academic Advising (OAA).  The Student Success Coaches will identify and be highly engaged with student populations including but not limited to at-risk, admitted but not enrolled, probationary or warning status, readmitted and reinstated students participating in on-ground or online programs. The selected candidates will work virtually or face-to-face with students in a way that is compassionate and resourceful, while supporting them with tools that will foster academic and personal success.   

Serving as the primary mentor and consultant, the Student Success Coaches will monitor all aspects of the students’ educational development, career planning, and personal growth.  Utilizing LMS, the Coaches will provide a highly customized, detailed, and confidential level of tracking and performance monitoring for students needing additional academic and personal support. These positions will design and implement tools, events, and other resources to support the needs of students across these various populations and encourage continued engagement and retention.  The Success Coaches will also assist students with realizing their goals and educational paths as well as ensure that students are provided information and accessibility to university resources and programs (e.g., admissions requirements, international programs, study abroad, or veteran’s programs) that will assist them in being successful during their college education/experience. 

Further duties and responsibilities may be assigned in support of the department’s mission and goals. 

The Offices of Online and Education Outreach and Academic Advising are committed to addressing and combating racial injustice both on campus, through our programs, and within our communities.  For our full PEACE action statement, visit our website at: https://www.siue.edu/educational-outreach/

This position is a current civil service vacancy at Southern Illinois University Edwardsville and will close to applicants at end of business day, 11:59 pm CST, on the posting end date.  SIUE offers an exceptional array of benefits to all full-time and part-time (50% or more) employees including medical, dental and life insurance; tuition waivers; financial savings plans; vacation and sick leave; and pension plan as part of a total compensation package to eligible employees.  Expense reimbursement for relocation is not available.

Southern Illinois University Edwardsville nurtures an open, respectful, and welcoming climate that facilitates learning and work. SIUE is committed to education that explores the historic significance of diversity in order to understand the present and to better enable our community to engage the future. Integral to this commitment, Southern Illinois University Edwardsville strives for a student body and a workforce that is both diverse and inclusive. https://www.siue.edu/about/mission-goals-plans/diversity.shtml

To Apply for this Vacancy:

Click the “Apply for Position” button at the top of the job description page.  This will prompt you to access your existing HireTouch account or create a new account, only create a new account if you have NEVER done so previously.  After logging in or completing your new profile, you can then complete the required SIUE application documents for each individual position. Please be sure to complete updated 2020 forms that are attached to the job located under your Applicant Profile box.

Applicants must submit an updated and complete Civil Service Application, which must include complete employment history, through HireTouch.  If you do not possess any employment history, you must indicate this within the employment history section of the application. Your application should reflect all relevant skills and experience related to the minimum qualifications listed for this position.  While a resume may be submitted with the application, data for each employer must be listed on this application form. (The words "See Resume" may only be used as a substitute in the section entitled "Specific Duties Performed".)  If the application is incomplete you will not be considered for the position as our office will be unable to evaluate your application to determine if you possess the required minimum qualifications. 

If qualifying by education or to qualify for a required educational prerequisite, you must submit your transcripts, including those for SIUE, at the time of application. Applicants qualifying for Veteran’s preference must submit a copy of form DD214 at the time of application. For additional information, please visit: Eligibility Criteria and Point Allocation and Proof of Eligibility.   Please submit any other licenses or certifications related to the position at the time of application.

Applicants will be subject to a background check and/or drug screening prior to an offer of employment.  Some positions are represented by a union and may require union dues.

PLEASE NOTE: For all Civil Service positions, Illinois residency is required within 180 calendar days of the start date for the designated position.

For more information, please visit the Office of Human Resources website at www.siue.edu/human-resources or call Civil Service Testing at 618-650-2190.

SIUE is focused on the health and safety of our faculty and staff while remaining committed to serving our students with the excellence that is a hallmark of SIUE.  Our Cougar Commitment plan provides both broad and specific actions that will allow SIUE to restore much of our campus’ energy through a safe and intentional science-based approach.  The role of higher education continues to be critical to the well-being of our communities and sustainability. Our careful planning is a testament to the importance of that mission, our stewardship and responsibilities to help shape a changing world.  

For more information on Our Cougar Commitment, visit our COVID-19 Response website at: https://www.siue.edu/about/announcements/coronavirus/ 

- Bachelor’s degree

-Master's degree
-One (1) year or more of experience developing and identifying support resources to encourage student engagement, retention, and persistence  
-One (1) or more years' of experience providing support in a virtual capacity
-One (1) or more years' of experience developing support programs and resources that are transferable to a virtual environment
-One (1) or more years' of experience using various contact methods including chat or text
-Strong organization, tracking, data collection, time management and follow up skills
-Exceptional and engaging communication skills using multiple modalities
-Ability to build relationships, work independently and provide good judgment
-Ability to take initiative, pay careful attention to details and maintain confidentiality
-Ability to prioritize and rapidly engage with students